Our promise to you
Here for you: When you need us — our dedicated support team is committed to providing timely assistance with any questions or concerns you may have. For any issues or inquiries, please contact our dedicated support team at help@chequp.com.
Inclusive Healthcare Access: We believe that healthcare should be accessible to all. Our services are designed to be inclusive and accommodating to diverse needs.
Respectful Treatment: Our staff will treat you with respect at all times. If you believe this is not the case, please contact us at help@chequp.com.
User-Friendly Experience: Navigating our website should be a breeze. We’re continually working to ensure that your online experience is user-friendly, intuitive and accessible.
Reliable System Availability: We endeavour to make our systems available 100% of the time. In the event of planned maintenance or unforeseen downtime, we will notify you as soon as possible. Where possible, planned maintenance is carried out outside of business hours to minimise disruption. If you experience any issues accessing our services, please contact help@chequp.com.
Data Privacy Assurance: Your data is your own. We will only collect data for its intended purpose and hold it for as long as is necessary. You can find our privacy policy here.
Continuous Improvement: We’re on a journey of continuous improvement to serve you better by improving our services, policies, software and processes. We welcome your feedback so please let us know how we can serve you better at help@chequp.com.
Monitoring and Approval Process: As per our software development cycle policy, all system updates are thoroughly tested in a staging environment before being approved for release. Updates are deployed during off-peak hours where possible to minimise any impact on our users.
We don’t stop with our legal responsibilities: You can find our terms and conditions here — but what “Our Promise to You” tells you is that we look to go beyond the legal minimum to deliver a service that puts your needs first.
